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Good proofreading, lackluster reference checking

I used Scribbr to proofread my master's thesis and included reference checking to the package. I have a mixed feelings about the end result. I'm very satisfied with the proofreading and editing part. The person doing the proofreading was clearly not from my exact field of study, but did nevertheless a wonderful job. The quality of the language used in my thesis improved substantially, and the comments were insightful. I'm less satisfied with the quality of the reference checking. There was clearly no coordination between the two editors and the person doing the reference checking made changes that contradicted both APA style guidelines and style used in the main text. He also made some changes to contents of the citations that I could not verify to be correct. All in all, I had to revert many of the changes and it caused a lot of extra work for me. I also asked the customer service for clarification about some of the stylistic choises made by the reference checker. They promised to consult a "Reference Specialist", but never got back to me. Update: After writing this review, I was contacted by Scribbr customer service. They apologized for the quality of the reference check and the communication breakdown with the customer service, and promised to refine their processes so that these kinds of incidents would not occur. Because I had already submitted my thesis and no additional editing was possible, they offered me a full refund for the reference check. I'm happy with the solution.